VPN Unlimited knowledge base

This issue may be caused by IP geolocation databases that provide different results for the same IP address. This, in turn, may happen if the databases are not updated regularly. Try checking the current IP geolocation here.

You can try to reestablish the VPN connection or contact our customer support via [email protected]. We will contact the appropriate providers and IP database operators to notify about the issue and make the location of our servers be recognized correctly.

If you cannot connect to a VPN server, please perform the following actions: 

1. Restart VPN Unlimited app
2. Tap on the Menu icon in the top left corner > Settings > Protocols
3. Enable Wireguard and re-check the performance by connecting to several different country servers. Should the issue persist - be sure to try the rest of the protocols (IKEv2, OpenVPN and KeepSolid Wise UDP and TCP).

Please let us know if you are still facing this issue at [email protected].

This can happen due to active Connect on Demand option. In this case, follow the next steps: 

1. Go to your device’s Settings > General > VPN
2. Tap the Info icon next to VPN Unlimited
3. Disable Connect on Demand

Now your issue should be settled.

If you face any of these issues, please follow the next steps: 

1. Restart VPN on Mac
2. Click on the Menu icon in the top left corner > Settings > Protocols
3. Enable Wireguard and re-check the performance by connecting to several different country servers. Should the issue persist - be sure to try the rest of the protocols (IKEv2, OpenVPN and KeepSolid Wise UDP and TCP).

If the issue persists, please do the following:

1. Go to System Preferences > Profile > delete VPN Unlimited profile*
   If you don’t have the Profile folder in System Preferences: 
   Go to System Preferences > Network > delete VPN Unlimited configuration*
2. Reboot your Mac
3. Open the VPN Unlimited app, select any VPN server, and try to connect to it.

*You can follow this guide to delete VPN configurations and/or profile properly.

Try to do the following:

1. Remove a VPN profile. For this, go to the app Menu > Settings > press Remove profile, and reestablish a VPN connection. 
2. Switch to a different VPN protocol. Go to the app Menu > Settings > Protocols, choose another protocol, and connect to a VPN server again.     

If none of these options worked for you, let us know via [email protected]. We’ll dig deeper into the case and assist you to get everything up and running.

There are a few simple steps to solve this issue:

1. Open the VPN Unlimited app
2. Go to Menu > Settings > Protocols
3. Enable KeepSolid Wise (TCP or UDP). Now try connecting to several different VPN servers

Please let us know if you are still facing this issue at [email protected].

This issue can be caused by using ambient lighting apps, like Twilight, as well as other screen overlay apps.

If you are running such an app, please temporarily disable it and try accepting the permission request again.

To solve this issue, please go to your device’s Settings > Application manager > VPN Unlimited > tap Clear data, Clear cache and Force stop the app.

Then try to login to VPN Unlimited again and connect to our servers via KeepSolid Wise TCP.

Please let us know if you are still facing this issue at [email protected].

Please try to install the standalone version of the VPN Unlimited app from our web site.

Also, sometimes this issue could be caused by another app installed on your device. Try to close other apps one by one, and then mark the check box again.

Some of our customers with the same issue reported the following: 
“I downloaded the CM Security Antivirus and it found the TowelRoot. I fixed it and now the VPN is working.” and “On my Nexus, I deleted 2 meteo apps. And now I can mark the check box and use the VPN Unlimited app.”

Please let us know if it works for you too. If not, feel free to contact us.

We provide the maximum possible connection speed for the current conditions. However, the conditions for your connection may vary because of the current workload on the selected VPN server and the distance from you to the selected VPN server. Also, there is always a chance of slowdown because of your ISP throttling VPN protocols. We cannot control these circumstances.

So, as a suggestion, try to connect to a several servers that are geographically closer to you, and check the performance.

Also, if you've enabled KeepSolid Wise, it might decrease the speed. Please, try to switch to a different VPN protocol in the Settings of the VPN Unlimited app, and check the performance again.

According to our End User Agreement, by default you are allowed to register up to 5 devices on one account and use them all simultaneously. Users with paid subscription can delete one device per week.

If you want to add a new device, first you need to delete one of already registered devices. You can manage your account personally from your KeepSolid office at https://my.keepsolid.com/

Please go to Devices—here you can see the list of all your devices, and manage them manually.

Also, you can buy additional slots for your devices at Extensions, or right in the app through the Purchases tab.

If you cannot connect to a VPN server, please follow these steps: 

1. Open the VPN Unlimited app
2. Go to Settings > Protocols
3. Select KeepSolid Wise (TCP or UDP)
4. Try to connect to different VPN servers and check the performance

Normally, this should fix the problem.

First of all, please add VPN Unlimited and TAP-Windows Adapter to Trusted apps or Exceptions of your Antivirus and/or Firewall to make sure that our service is not blocked by your security software. If the issue still occurs, please do the following:

1. Launch the VPN Unlimited app and log in.
2. Click on the Menu icon in the top left corner > Settings > Protocols.
3. Enable Wireguard and re-check the performance by connecting to several different country servers. Should the issue persist - be sure to try the rest of the protocols (IKEv2, OpenVPN and KeepSolid Wise UDP and TCP).

If the previous instruction does not help, please follow these steps:

1. Go to Control Panel > System > Device Manager > Network Adapters > choose TAP-Windows adapter > disable it, then enable again.
2. Open VPN Unlimited app and try to connect to different servers.

Normally, this should be enough to fix the problem.

This error might appear when your local network has established VPN restrictions. In this case, you will need a full version of the VPN Unlimited application. You can download it here for any platform.

First, make sure that you’re not using any other VPN/Proxy extensions. Then, reinstall the VPN Unlimited extension in your browser. This should solve the issue.

Such an issue may occur if you are using WireGuard® VPN protocol. Try switching to a different protocol via app Menu > Settings > Protocols. 

To unblock Whatsapp with VPN Unlimited, try using our torrent servers: Canada-Ontario, Romania, or France (Paris).