VPN Unlimited knowledge base

This is a known issue of the OpenVPN protocol, which is used for VPN Unlimited work. The fix is quite simple — just open the Network Center and the OpenVPN will start.

1. Navigate to the Desktop.
2. Right click the Network symbol in the taskbar.
3. Click Open Network and Sharing Center.

If you have installed another VPN software which also uses OpenVPN protocols and drivers, then you won't be able to run both apps simultaneously. So you will have to exit from one application before running another. 
Note that some VPN applications remove OpenVPN drivers during the uninstallation process, so VPN Unlimited might stop working after you delete them. To fix this issue, simply reinstall the VPN Unlimited app again.

For this, we recommend you to temporarily stop any firewall or antivirus software on your Windows computer while installing VPN Unlimited. You also need to add VPN Unlimited to the exception list of your firewall software in order to allow it to connect to the internet. You can refer to our detailed manual on how to install VPN Unlimited on Windows.

You may either lower the level (or disable) of the UAC on your computer or operate the computer as a Power User (Administrator). Please refer to our step-by-step manual on how to install VPN Unlimited on Windows.

You need to allow VPN Unlimited to run after the startup. To do so, you might need to add it to the exceptions in your firewall or antivirus software. 
For example, to add the app to the Windows Defender exception list, the next time Windows Defender alerts you about the software, on the Action menu in the Alert dialog box, click Always Allow. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Read more about adding an exception to Windows Firewall here. You can also refer to our comprehensive guide on how to use VPN Unlimited on Windows.

Using the router together with our VPN service gives you an opportunity to not only connect as many devices as you like, but also protecting them by preventing hackers from attacking, getting a wider access to web-restricted content, and maintaining strong online anonymity and privacy. Learn more about benefits of using a router with VPN here. 

Make sure that your router features VPN support (i.e. it should be with DD-WRT or Tomato firmware). Then create manual configuration files to make the router work with our service. In this regard, please follow a few simple steps described in our tutorial. Our networking experts have fully tested a good number of routers in and out by FlashRouters and pointed out the best ones to work with the VPN Unlimited service. Please see the list of recommended routers here.

The standard router firmware gives you a limited control over the router, it is unreliable and often full of dangerous vulnerabilities that can put your entire online experience at risk. While DD-WRT and Tomato provide you advanced capabilities to make your network more controllable these are the most popular open-source router firmwares that transform a standard router with limited functionality into a powerful and multi-use one. The transformed router offers you a wide range of benefits; including superior network performance, the ability to encrypt your web-traffic through a VPN connection, and a whole lot more.

Configure VPN Unimited on your DD-WRT or Tomato router using our guides on Tomato VPN and DD-WRT OpenVPN® setup.

Possibly, these open-source firmwares are developed for specific router models. That is why your first step should be to find out if your device is supported. For DD-WRT supported devices, click here. For Tomato supported devices, click here

The process of installing or replacing a firmware on a router is achieved by a method called flashing. In most cases, upgrading your router is almost as simple as installing a program to your computer. Yet, there is a huge difference. You cannot just uninstall a standard firmware and then install DD-WRT or Tomato. You must upgrade the router’s control panel first. If this is done improperly, your router’s hardware can be permanently damaged. For DD-WRT upgrade, please go here. For Tomato upgrade, please go here

To break it down, we have compiled a list of the most significant differences between DD-WRT and Tomato firmwares. 
Please see the distinctive features for each firmware below and decide what fits you best. 
Tomato firmware 

• Super-lightweight
• Easier to install
• More user-friendly interface
• More consistent support and functionality with OpenVPN

DD-WRT firmware 

• A lot more supported devices
• More supported functionality for wireless modes like Repeater Bridge
• More built-in options for more advanced features like WI-Fi hotspots
• Supports OpenVPN and PPTP protocols

You can create VPN configuration files in your personal User Office. This guide will help you to figure this out.

Yes, IKEv2 settings will run automatically.

To set up Wireguard manual settings you need to ensure that your Windows 7 supports these settings.

Please, check if your Windows 7 have KB2921916 update:

1. Use shortcut Win+R
2. Then open cmd
3. Type wmic qfe list | find "KB2921916"
4. Press Enter

If you don’t have the KB2921916 update – it’s necessary to install this update to get Wireguard working:

• KB2921916 for x64
• KB2921916 for x86

Please note that you should choose the appropriate update for your Windows, depending on the architecture of your Windows machine - x64 or x86 

If the issue still exists after the instructions above, then you need to follow the instructions below:

1. Open this link.
2. Download the Microsoft Visual C++ (choose the version depending on the architecture of your Windows machine - x64 or x86).