What is User Office and what is it for?

User Office is your personal control center where you can manage your subscriptions for KeepSolid products in a variety of ways.

In this manual, we will answer the most frequent questions about the User Office on the example of the VPN Unlimited service. Most of the covered cases are also applicable to other KeepSolid products. For easy navigation, check out the table of contents below.

Note: VPN Unlimited is available as a part of the MonoDefense security bundle.

1. How to manage my devices?
2. How to manage entry points?
3. How to change my password?
4. How to change the location of my Personal Server or Personal IP?
5. How to prolong my Personal Server or Personal IP?
6. How to cancel automatic renewal of my subscription?
7. How to redeem a code?
8. How to unsubscribe from the newsletter?
9. How to export my data? 
10. How to delete my personal data and my account?
11. How to enable two-factor authentication?

First of all, you need to go to my.keepsolid.com, login with your KeepSolid ID, Facebook, Google account, Apple ID, or Sign-In Code, and click Manage for the appropriate product to start.

Wondering what is KeepSolid ID and how can you find it? Check out this page to learn more.

How to manage my devices?

According to VPN Unlimited ADDENDUM to the End User Agreement, the service allows to use up to 5 different devices (including various users within one operating system and different web browsers in case of using a VPN Unlimited extension) for each particular account. A device is recorded in the database at the moment you use it to sign in to the VPN Unlimited app. The device stays there until it is manually removed.

Note: Devices may duplicate themselves after software, hardware, and OS updates.

If you are out of slots but want to add a new device, first you need to delete one of the already registered devices. After that, you need to log out and log back into the VPN Unlimited app on the new device you wish to activate.

To remove an unused device, log in to your User Office, press Manage for VPN Unlimited, and navigate to the Devices section. There you can view the list of all your devices in use and manage them manually. 

Note: You may remove the first 5 devices without restrictions monthly. After that, you will be limited to removing 1 device per day for a month from the date of the removal of the first device.

You can always extend the number of devices for your account by pressing Get More Slots.

How to manage entry points?

If you used your Apple ID or Facebook/Google account to sign in to the VPN Unlimited app and now want to use the email/password method instead, please follow the next steps:

1. Log in to the User Office.

2. Click your KeepSolid ID at the top right corner, and press Manage to enter the Profile Settings menu.

3. Scroll the necessary menu and press Set password.

4. When you finish, click Save.

This way you will be able to log in using your email and password.

If you used your email to sign in to the VPN Unlimited app and now want to use a Facebook or Google account instead, please follow the next steps:

1. Log in to the User Office.

2. Click your KeepSolid ID at the top right corner, and press Manage to enter the Profile Settings menu.

3. Navigate to Google and Facebook options and press Connect button opposite to the appropriate social network.

4. Then authorize in the relevant social network.

5. After successful authorization you will be offered to enter KeepSolid ID password to identify your account and add a new entry point.

6. Great! Your social network was successfully linked to the account. This way you will be able to log in using your Facebook or Google account.

If you used your Apple ID to sign in to the VPN Unlimited app and now want to use a Facebook or Google account instead, it is necessary to set a password first. Please follow the next steps:

1. Log in to the User Office.
2. Click your KeepSolid ID at the top right corner, and press Manage to enter the Profile Settings menu.
3. Scroll the necessary menu and press Set password. Click Save when you finish. Now you are ready to connect your Facebook or Google account.
4. Navigate to Google and Facebook options and press Connect button opposite to the appropriate social network.
5. After successful Apple ID authorization, enter your KeepSolid ID password to identify the account and add a new entry point.

How to change my password?

1. Log in to your User Office.
2. Click your KeepSolid ID at the top right corner, and press Manage to enter the Profile Settings menu.

3. Navigate to the Current password and press the Edit password button.

3. Input your current password, then a new one, and repeat the latter.
4. When you finish, click Save.

How to change the location of my Personal Server or Personal IP?

1. Log in to your User Office.
2. Find the VPN Unlimited product, and click Manage.
3. Press the Change Location button next to the appropriate Personal Server or Personal IP.

4. At this stage, you will see a pop-up message indicating the number of days remaining to the free change option (available once in 30 days) and suggesting to change the location right now for only $10.

Therefore, you might use any of two options:

• Press Change Now, select the desired location, and perform payment via any available method.

• If the free change is available, just select the desired location, and press Proceed.

How to prolong my Personal Server or Personal IP?

In case you have canceled the auto renewal option and want to extend your subscription manually, please follow the next steps:

1. Log in to your User Office.
2. Find the VPN Unlimited product, and click Manage.
3. Press the Prolong button next to the appropriate Personal Server or Personal IP.

4. Select the desired subscription.

5. Perform payment via any available method.

How to cancel automatic renewal of my subscription?

To turn off the auto-renew option, please follow these steps:

1. Log in to your User Office.
2. Click on your KeepSolid ID at the top and navigate to Purchase history.
3. Press the button next to the appropriate subscription.

How to redeem a code?

1. Log in to the User Office.
2. Press Redeem at the top.

3. Paste your code in the window that appears and press Redeem a code.

That’s about it! The code has been activated and the appropriate subscription has been credited to your account.

How to unsubscribe from the newsletter?

Newsletter is an integral part of our service. However, you can unsubscribe from receiving marketing and promotional materials at any time.

1. Log in to your User Office, сlick your KeepSolid ID at the top right corner.

2. Scroll down to the Email Preferences section, and choose the desired options.

3. There you can choose what emails you want to receive: 

• Service emails
• Marketing emails
• Security alerts
• Product updates

4. After you finish, click Save.

Please keep in mind, that irregardless of the chosen option you will still be getting service emails, such as payment details and so on.

If you do not want to receive any emails at all, you need to delete your account. Please refer to the relevant section of this manual for the instructions.

How to export my data? 

1. Log in to your User Office.
2. Click your KeepSolid ID at the top right corner, and press Manage to enter the Profile Settings menu.

3. Scroll down to the Delete Account section, and press Export Data.

Once your request is processed, you will receive an email with the links to the data exported. They will include the data of your KeepSolid account and all the KeepSolid services you've used. 

How to delete my personal data and my account?

1. Log in to your User Office.
2. Click your KeepSolid ID at the top right corner, and press Manage to enter the Profile Settings menu.

3. Scroll down to the Delete Account section, and press Delete. Then, you have 2 options:

• In the list of KeepSolid services you’ve used, choose the ones you want to delete your personal data from, and press Delete.  
• Or, if you want to delete your account and all your personal data, press Delete All.

If you want to delete personal data

1. If you want to delete personal data from certain services, choose the ones you want to delete, and press Delete.

2. If you are sure you want to proceed with the deletion, press Delete anyway.

3. After that you will receive an email with a confirmation link to delete all your personal data from the selected services. 

4. Press the Delete service(s) button in the email and your personal data will be erased from it. That’s it.

If you want to delete your KeepSolid account

1. If you want to delete your KeepSolid account and all your personal data, press Delete All.

2. If you are sure you want to proceed with the deletion, press Delete anyway. 

3. After that you will receive an email with a confirmation link to delete your account.

4. Press the Delete account button in the email and your account will be erased from the database. That’s it.

Note: All your purchases (if you have any) will become non-refundable after the data deletion. Also, in case you manage any teams, all connected accounts will be deleted as well. 

How to enable two-factor authentication?

Two-factor authentication helps you to make your VPN Unlimited account even more protected by adding a second way to authenticate your identity aside from your password.

1. Log in to your User Office.

2. Click your KeepSolid ID at the top right corner, and press Manage to enter the Profile Settings menu.

3. To turn on the Two-Factor Authentication feature, find and press the Require password toggle button. The two-factor authentication with a code by email will be turned on automatically.

4. You can additionally enable 2FA with the Authenticator App to add another layer of security to your account. 

As the process of managing two-factor authentication is quite a complicated one, we've created a comprehensive instruction on how to enable and use two-factor authentication in your User Office. Check out this guide and experience even more security!

We hope that this manual was helpful and showed you how flexible your account management possibilities are!

If there are any questions left, feel free to contact our Customer Support via [email protected].